Index Catalog // Arch : Northwestern University Institutional Repository

Description:: The vast majority of interactions between customers and service providers are experiences that extend over time. Service systems that deliver excellent customer experience achieve greater customer satisfaction and therefore customer loyalty, and eventually raise revenue. The temporal aspects of service delivery have not yet been analyzed as carefully as its...
Keyword:: Predictive Analytics, Service Operations, Satisfaction, Wait-time, and Markov Decision Process
Subject:: Industrial engineering and Operations research
Creator:: Ansari, Sina
Owner:: Scholarly Digital Publishing
Language:: en
Date Uploaded:: 02/12/2020
Date Created:: 2018-01-01
Resource Type:: Dissertation
Alternate Identifier:: etdadmin_upload_617413 and http://dissertations.umi.com/northwestern:14402

Description:: The dissertation consists of three separate essays that lie at the interface of social network analytics and Customer Relationship Management (CRM). Essay 1 and Essay 2 cover completed research, while the research covered in Essay 3 is at a more preliminary stage.', 'Essay 1: Starting Cold: The Power of Social...
Keyword:: Cold-Start, Predictive Analytics, Peer-to-Peer Financial Networks, Social Networks, Customer Behavior, and CRM
Subject:: Operations Management
Creator:: Panteleimon Loupos
Owner:: Scholarly Digital Publishing
Date Uploaded:: 10/28/2019
Date Modified:: 10/28/2019
Date Created:: 2018-01-01
Resource Type:: Dissertation

Description:: Regtech, a reference to the application of new technologies to bank regulation, mandates a conversation about reducing the burden of bank regulation by letting computers take over some of the handling of regulatory text. Bank regulations and the related manuals, guidance, or other supplements are mostly unstructured. Software tools and...
Keyword:: Predictive Analytics, Market Risk Rule, Financial Industry Business Ontology, and Bank Secrecy Act
Subject:: Predictive Analytics
Creator:: Loretta Clare Ardaugh
Owner:: Scholarly Digital Publishing
Date Uploaded:: 07/26/2018
Date Modified:: 07/26/2018
Date Created:: 2017
Resource Type:: Masters Thesis

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