Northwestern University

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Filtering by: Type Work Keyword natural language processing Keyword virtual reference

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Measuring the impact that domain knowledge in the form of simple ontology structures has on predictive modelling processes in the context of academic library virtual reference services.

Description:

Using transcripts from Kansas State University Libraries’ (KSUL) virtual reference services (VRS), an experimental design was created to investigate the value and impact of different natural language processing techniques in the context of creating predictive models. Models were created to use only the first few word tokens supplied by VRS...

Keyword:

academic libraries, virtual reference, predictive modelling, and natural language processing

Subject:

Data Science

Creator:

Jeremy Walker

Owner:

Jeremy Walker

Date Uploaded:

06/23/2019

Date Modified:

12/17/2019

Date Created:

2019

Resource Type:

Masters Thesis