Every day, we communicate through computers on projects ranging from a group lunch order to booking a flight to learning critical medical information. And every day, we also miscommunicate through computers: We don’t pick up on an intentionally humorous response, or we miss the criticality of a request. This is...
Every day, we communicate through computers on projects ranging from a group lunch order to booking a flight to learning critical medical information. And every day, we also miscommunicate through computers: We don’t pick up on an intentionally humorous response, or we miss the criticality of a request. This is...
Depression is a challenging mental illness that requires individuals to manage their moods and emotions over time. While past mental health literature describes how individuals seek and share support on social media and within online communities, the ways that offline and one-on-one supportive interactions unfold is less clear. To address...
Social media and online forums provide spaces where people can gather beyond restrictions of geographic proximity. For some individuals with mental illness, these spaces are vital; providing outlets and communities where a multitude of experiences are accepted and understood, rather than judged against normative, often ableist standards. For nearly three...
Greater interest in self-directed professions, like entrepreneurship, have led to a growth in informal workplace communities and social technologies that support new ways of working. However, we have little understanding of how these socio-technical environments support opportunities for professional skill development. The goal of this dissertation is to understand how...
Technology users are technology observers as well, monitoring for problems or opportunities that might arise. Designing interfaces to support the monitoring of technology presents unique challenges for everything from detecting situations to responding to situations to changing the tools to match a changing operating environment or the observer's changing knowledge....