This dissertation explores the economics of health and housing policies. In the first chapter, I discuss information disclosure policies in healthcare. Information disclosure programs can help consumers make better choices, but the consumers who respond the most to the information may not benefit the most or generate the most savings...
In this dissertation we consider how simple operational levers affect a firm's revenue and consumer surplus. In particular, we focus on information disclosure as an useful control for omnichannel services.In the first chapter we consider a revenue-maximizing service firm that caters to price and delay-sensitive customers. The firm offers a...