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Filtering by: Keyword Predictive Analytics Keyword Service Operations Resource type Dissertation

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Description:: The vast majority of interactions between customers and service providers are experiences that extend over time. Service systems that deliver excellent customer experience achieve greater customer satisfaction and therefore customer loyalty, and eventually raise revenue. The temporal aspects of service delivery have not yet been analyzed as carefully as its...
Keyword:: Predictive Analytics, Service Operations, Satisfaction, Wait-time, and Markov Decision Process
Subject:: Industrial engineering and Operations research
Creator:: Ansari, Sina
Owner:: Scholarly Digital Publishing
Language:: en
Date Uploaded:: 02/12/2020
Date Created:: 2018-01-01
Resource Type:: Dissertation
Alternate Identifier:: etdadmin_upload_617413 and http://dissertations.umi.com/northwestern:14402

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