Northwestern University

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Essays on Improving System’s Throughput, Customer’s Wait-time and Customer’s Satisfaction in Service Operations

Description:

The vast majority of interactions between customers and service providers are experiences that extend over time. Service systems that deliver excellent customer experience achieve greater customer satisfaction and therefore customer loyalty, and eventually raise revenue. The temporal aspects of service delivery have not yet been analyzed as carefully as its...

Keyword:

Predictive Analytics, Service Operations, Satisfaction, Wait-time, and Markov Decision Process

Subject:

Industrial engineering and Operations research

Creator:

Ansari, Sina

Owner:

Scholarly Digital Publishing

Language:

en

Date Uploaded:

02/12/2020

Date Created:

2018-01-01

Resource Type:

Dissertation

Alternate Identifier:

etdadmin_upload_617413 and http://dissertations.umi.com/northwestern:14402