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Essays on Improving System’s Throughput, Customer’s Wait-time and Customer’s Satisfaction in Service Operations

Description:

The vast majority of interactions between customers and service providers are experiences that extend over time. Service systems that deliver excellent customer experience achieve greater customer satisfaction and therefore customer loyalty, and eventually raise revenue. The temporal aspects of service delivery have not yet been analyzed as carefully as its...

Keyword:

Predictive Analytics, Service Operations, Satisfaction, Wait-time, and Markov Decision Process

Subject:

Industrial engineering and Operations research

Creator:

Ansari, Sina

Owner:

Scholarly Digital Publishing

Language:

en

Date Uploaded:

02/12/2020

Date Created:

2018-01-01

Resource Type:

Dissertation

Alternate Identifier:

etdadmin_upload_617413 and http://dissertations.umi.com/northwestern:14402
Essays on Social Networks Analytics in Customer Relationship Management

Description:

The dissertation consists of three separate essays that lie at the interface of social network analytics and Customer Relationship Management (CRM). Essay 1 and Essay 2 cover completed research, while the research covered in Essay 3 is at a more preliminary stage.', 'Essay 1: Starting Cold: The Power of Social...

Keyword:

Cold-Start, Predictive Analytics, Peer-to-Peer Financial Networks, Social Networks, Customer Behavior, and CRM

Subject:

Operations Management

Creator:

Panteleimon Loupos

Owner:

Scholarly Digital Publishing

Date Uploaded:

10/28/2019

Date Modified:

10/28/2019

Date Created:

2018-01-01

Resource Type:

Dissertation

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