The dissertation consists of three separate essays that lie at the interface of social network analytics and Customer Relationship Management (CRM). Essay 1 and Essay 2 cover completed research, while the research covered in Essay 3 is at a more preliminary stage.', 'Essay 1: Starting Cold: The Power of Social...
This dissertation explores the relationship between how teams form and what they need to perform. It adopts the perspective that technology is fundamental to organizing in modern workplaces and examines how technology may both enhance and constrain teamwork. By adopting this perspective, two questions naturally follow. First, how do teams...
Agents of online platforms often have to make purchase decisions in the face the uncertainty of the true value of an item. Observing the other agents’ actions and/or reviews is one common method to learn about an item. However such observational learning can lead to an information cascade, in which...