Using transcripts from Kansas State University Libraries’ (KSUL) virtual reference services (VRS), an experimental design was created to investigate the value and impact of different natural language processing techniques in the context of creating predictive models. Models were created to use only the first few word tokens supplied by VRS...
This paper was presented on March, 28, 2015, at the Association for College and Research Libraries Conference in Portland, Oregon. Slides are also available for download. and Post-graduate internships, residencies, and fellowships have existed in research libraries since the 1930s, and have increasingly become a diversity recruitment and retention method of college and university libraries since the 1980s. These programs recruit recent graduates from Library and Information Science programs for training and specialization in some aspect of...