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The Role of Partner Knowledge Inferences in Text Based Collaborative Workspaces

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In shared workspaces users have real-time access to others’ actions, allowing greater access to potentially informative cues. However, there has been little exploration about what impact the ability to view each other’s work in real time has on group members’ perception of both each other and their understanding of the task itself. In a series of four experiments, I examine how visual access to a collaborative partner’s real-time typing behaviors shapes the behaviors of others in the collaborative team—similarly to how paralinguistic cues shape face-to-face interactions. First, I test how task difficulty impacts typing in a written production task, and how viewers interpret typing patterns produced under conditions of varying difficulty. In two subsequent experiments, I then test how disfluent typing patterns may more directly influence interaction between group members with one another’s output during a collaborative writing task. The results suggest that viewers are sensitive to differences in typing patterns and form judgements about a person’s level of task understanding and work quality based on typed disfluencies.

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