This dissertation describes three studies which develop a deeper understanding of both failure and performance in human service referral networks focusing on veterans. It draws on theories across network science, public administration, organizational communication, and technology design to explore three major questions: 1) how stakeholders in veteran care networks define...
This dissertation explores cognitive and action errors that occur in communication networks. I leverage theories on organizational errors and social networks to develop a novel, conceptual, and empirically testable framework to understand how individuals make errors when using their networks to share information. Here, I argue that information sharing is...