Owing to policy action as well as continued cost declines, solar and wind resources are projected to play a central role in many future electricity systems. Since the technological characteristics and cost structures of these resources differ significantly from traditional thermal technologies, many have questioned how market designs will need...
The vast majority of interactions between customers and service providers are experiences that extend over time. Service systems that deliver excellent customer experience achieve greater customer satisfaction and therefore customer loyalty, and eventually raise revenue. The temporal aspects of service delivery have not yet been analyzed as carefully as its...
Two recent developments in the transportation industry – shared-use mobility services and fully-autonomous vehicles (AVs) – have the potential to fundamentally transform urban mobility. Shared-use mobility services (e.g. Uber, Lyft, Via, Chariot, ZipCar, and Car2go) are already beginning to bridge the gap between personal vehicles and fixed-route transit service in...
This dissertation studies topics in health care operations management related to value-based care, where {\em value} can be thought of as the ratio of quality to cost. The objective in value-based care is to increase, or maximize, value by reducing costs and improving quality health outcomes. In Chapter 1 we...
This thesis consists of three projects, centered around the aim to better model real-world systems under uncertainty, specifically, under stochastic disruptions, using optimization. A stochastic disruption is a type of infrequent event in which the timing and the magnitude are random. We introduce the concept of stochastic disruptions and a...