Northwestern University

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Essays in Service Operations: Innovations and Challenges

Description:

This dissertation contains three essays that study the operational challenges and business innovations in service industries. We investigate how service providers could use wisely designed business models and service systems to induce preferable customer behaviors, and therefore manage demand and optimize revenue. Using a stylized model, we study how customers...

Keyword:

Revenue Management, Service Operations, Empirical Research, Online Platforms, Customer Behavior, and Queueing

Subject:

Business administration and Operations research

Creator:

Li, Simin

Owner:

Scholarly Digital Publishing

Language:

en

Date Uploaded:

02/01/2021

Date Created:

2020-01-01

Resource Type:

Dissertation

Alternate Identifier:

etdadmin_upload_749521 and http://dissertations.umi.com/northwestern:15160