Northwestern University

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Filtering by: Keyword IVR Resource type Dissertation

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Understanding and Developing Interactive Voice Response Systems to Support Online Engagement of Older Adults

Description:

Increasingly, people are engaging online and can participate in activities like searching for information, communicating with family and friends, and self-expression. However, some populations such as older adults, face barriers to online participation like device cost, access, and learnability, which prevent them from reaping the benefits of Internet use. Moreover,...

Keyword:

online communities, IVR, social computing, older adults, and accessibility

Subject:

Technology and Social Behavior

Creator:

Robin Brewer

Owner:

Scholarly Digital Publishing

Date Uploaded:

10/09/2018

Date Modified:

10/09/2018

Date Created:

2017-01-01

Resource Type:

Dissertation