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Essays in Service Operations: Innovations and Challenges

Description:

This dissertation contains three essays that study the operational challenges and business innovations in service industries. We investigate how service providers could use wisely designed business models and service systems to induce preferable customer behaviors, and therefore manage demand and optimize revenue. Using a stylized model, we study how customers...

Keyword:

Revenue Management, Service Operations, Empirical Research, Online Platforms, Customer Behavior, and Queueing

Subject:

Business administration and Operations research

Creator:

Li, Simin

Owner:

Scholarly Digital Publishing

Language:

en

Date Uploaded:

02/01/2021

Date Created:

2020-01-01

Resource Type:

Dissertation

Alternate Identifier:

etdadmin_upload_749521 and http://dissertations.umi.com/northwestern:15160
Performance Approximation and Scheduling Control for Large-Scale Queueing Systems

Description:

The thesis is concerned with the design and control of large-scaled queueing systems that are operated under heavy traffic, focusing on the following two research questions: For a given queueing system, how to find a proper heavy-traffic limit that accurately approximates various performance metrics? For multi-class queueing systems, how to...

Keyword:

Heavy-Traffic and Queueing

Subject:

Operations research

Creator:

Yu, Lun

Owner:

Scholarly Digital Publishing

Language:

en

Date Uploaded:

02/01/2021

Date Created:

2020-01-01

Resource Type:

Dissertation

Alternate Identifier:

http://dissertations.umi.com/northwestern:15285 and etdadmin_upload_764958

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