Many volunteer communities rely on technological systems to help their members connect, collaborate and learn the norms of how to participate in the organization. This dissertation presents research that examines technological interventions designed to support participation in three different volunteer-run communities, all of which have porous boundaries, and allow volunteers...
Increasingly, people are engaging online and can participate in activities like searching for information, communicating with family and friends, and self-expression. However, some populations such as older adults, face barriers to online participation like device cost, access, and learnability, which prevent them from reaping the benefits of Internet use. Moreover,...